US Passport Information and Help Center
Need help with your passport application? RushMyPassport is a private courier service that expedites U.S. passport processing for citizens residing in Mexico. If you prefer standard processing, you can visit the U.S. Embassy in Mexico. As a courtesy, our Help Center provides all the forms and requirements you need to get started.
Getting Started
Requirements
FAQ’s
FAQ – Lost/Stolen Passport
It says I need to appear in person, isn't that what you are doing for me?
If you are NOT using a third-party expeditor, that is correct.
IF you ARE using a third-party expediting service, such as RushMyPassport.com, you ONLY need to visit a Passport Acceptance Agent...
To find a Passport Acceptance Facility near you, visit http://iafdb.travel.state.gov/
I have a passport but I just can't find it right now, can I still travel internationally?
No, you must have your valid passport in your possession.
I have a copy of my valid passport, can I use that for international travel?
No, you cannot use a photocopy of your passport for international travel. You must have a valid passport book in your possession when you travel.
My lost passport is still valid, can I just renew it?
No, in order to renew your passport, you must be able to submit your current valid passport with your application...
I found my lost passport, can I use it?
Passports reported lost or stolen are immediately invalidated and can no longer be used for travel.
Help! My passport has already been issued and mailed to me, but I have not received it. What do I do?
You have 90 days from the date your passport was issued to report that you have not yet received it in the mail...
What do I do if I lost my passport while traveling overseas?
For passports lost or stolen overseas, please contact the nearest U.S. Embassy or Consulate...
How do I get my photos to you?
If you are using our service, your application and photos are sent via overnight shipping.
I lost my child's passport, can I replace it?
Yes, you can replace it. Apply for a child passport and you will include a statement regarding a lost passport.
I lost my passport, how do I replace my passport if my name has changed?
You will follow the instructions for a lost passport and will also be required to submit an original or certified copy of your marriage certificate or divorce decree which proves your legal name change.
I lost my expired passport. Can I renew it?
In order to renew your passport, you must be able to submit your most recently issued passport with your application...
What if I'm not sure whether my passport was lost or stolen?
If you are not sure whether your passport was lost or stolen, select the lost passport service and you can explain further in the statement regarding a lost passport.
Over 1.5 Million Trips Saved
Since 2007, RushMyPassport has been the trusted choice for international travelers. Helping millions secure their passports with ease, our reliable service and expert support ensure a smooth, stress-free experience.
Convenient & Fast
It was so helpful to be able to keep track of my passport renewal process and it was so much faster...
Kyra Banko,
Great Company
Great Company. I made an error and they caught it, fixed it and I had my new passport quickly.
James Tornero,
Well worth it!
An easy process—just fill out the forms online, proceed to the nearest office, take the photo, and mail it...
June Wiggins,